Description:

Job Summary: The Account Manager is responsible for communication, accuracy, and management of the customer supplied information to the production team. This role includes the processing of client orders, verifying the client supplied assets to ensure the final product meets Maverick QC and customer expectations.

Responsibilities:

Ensuring all information required to commence and complete a client order is obtained and is accurate.
Read and understand internal work orders to set up client files as per existing SOPs
Ensure that all information is entered correctly into the company’s production operating system accurately and in a timely manner as per the company’s timeline SOP’s
Collaborate with internal customer, external customers to ensure that client orders are produced to requested specifications and on time.
Understand all types of materials and substrates required for a client’s order.
Ensure billing and invoices are entered into the company’s operating system accurately and in a timely manner.
Conduct thorough quality checks where required, such as for proofing, to ensure quality control meets or exceeds the expectations of the company and our clients.
Maintain accurate and organized records of client order information.
Adhere to multiple deadlines as per exsting company and client SOPs
Understand and perform other duties that the company deems you have the skills and potential competence to do.
Stay updated with the latest trends and technologies related to sales and client support.
Provide support and guidance to junior Account Managers, as needed.
Learn and be able to efficiently use new software programs to help benefit the company

Requirements:

Requirements:

Previous experience in customer service or related field. A combination of relevant education and experience will also be considered.
Proven work experience as an Account Manager or similar role.
Proficiency in using computers and the Microsoft Office Suite
Understanding of job estimating
Excellent eye for detail.
Strong problem-solving and analytical skills.
Support the Sales team as needed with various tasks or projects
Strong and effective communication skills.
Time management and organizational skills to meet project deadlines.
Demonstrates willingness to follow through on a job from start to delivery.
Flexibility to adapt to changing project requirements and priorities.

Preferred Skills:

Experience in a specific industry or sector (e.g., automotive, aerospace, architecture, etc.).
Knowledge of print and manufacturing processes.