Idaho Falls, ID, USA
Full Time

Job Summary:

Acts as the primary point of contact for specific customers. The primary focus of this position will be in the areas of customer experience, sales, and operations. From a customer service and sales perspective, activities are devoted to customer contacts, and proactive problem diffusion and management of all new projects and open orders. In regard to operations, close work, and communication with the managers of each existing department to develop cohesive strategies and corresponding timelines for each new project and manages all activities related to reorders for assigned customer.

Duties and Responsibilities:

Primary responsibility as the point of contact for all aspects of new projects and reorders for assigned customers and acts as a liaison with all internal departments and delivering a phenomenal customer experience to the customer.
Responsible for coordinating all aspects of new projects from ideation with customer to completion of first order.
Responsible for coordinating all aspects of reorders for assigned customers from receipt of order through completion of orders which includes creation and management of open order reports on a regularly scheduled basis.
Responsible for communicating to customers, either verbally or in writing, on a timely basis regarding any customer concerns, company concerns, or other important information.
Responsible for conducting customer meetings whether on-site or at designated meeting spot as required.
Responsible for acting as the liaison between the customer and our internal departments, coordinating meetings, calls, and problem solving for the customer.
Represents the customer in all aspects of the business relationship with our internal departments.

Elevation Labs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Elevation Labs complies with applicable state and local laws governing nondiscrimination in employment at every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The essential duties listed are representative of the major duties required of this job; ability to perform the essential functions with or without reasonable accommodation is required. Elevation Labs may make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

This job description is not designed or intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Specific duties and responsibilities may vary based upon departmental needs. Incumbent may be asked to perform other duties as assigned.

Knowledge & Skills:

Ideal Candidate Qualifications:

Excellent customer service skills, ability to communicate clearly to both external and internal customers.
Ability to work successfully with customers in difficult situations and communicate clearly either verbally or in writing.
Strategic thinker with passion for the customer and ability to think creatively and analytically with an ability to adapt quickly to changing priorities in a fast-paced environment.
Excellent Microsoft Excel skills and ability to analyze data.
Proactively manage time and well organized.

Education/Experience:

Bachelor's degree and 1 year of experience or equivalent of education and experience.
1-2 years of relevant customer service and project management experience with high level of accountability or equivalent of education and experience.
Preferable to have direct experience in the personal care, cosmetic or fragrance industry.

Physical/Mental Demands:

Regularly/Frequently required to sit, stand, walk, stoop, kneel, bend
Regularly/Frequently use hands to keyboard or type, handle materials, or manipulate tools
Regularly reach with hands and arms
Occasionally/Frequently lift and/or move up to 25 pounds and, infrequently, up to 50 pounds
Specific vision abilities required by this classification include close vision, depth perception and ability to adjust focus
Sufficient clarity of speech and hearing abilities required by this classification includes those which permit the employee to discern verbal instructions and communicate effectively in person and by telephone
Requires composure and ability to prioritize and handle many urgent tasks and requests simultaneously with a high level of competence and accuracy
Maintain confidentiality

The physical demands identified above are representative of those that will be required to successfully perform the essential functions of this job.

Work Environment:

Office setting
Noise level is usually moderate
Fast paced