AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic surgeons around the globe use AtriCure technologies for the treatment of Afib and reduction of Afib related complications. AtriCure’s Isolator® Synergy™ Ablation System is the first medical device to receive FDA approval for the treatment of persistent Afib. AtriCure’s AtriClip® Left Atrial Appendage Exclusion System products are the most widely sold LAA management devices worldwide. AtriCure’s Hybrid AF™ Therapy is a minimally invasive procedure that provides a lasting solution for long-standing persistent Afib patients. AtriCure’s cryoICE cryoSPHERE® probe is cleared for temporary ablation of peripheral nerves to block pain, providing pain relief in cardiac and thoracic procedures. For more information, visit AtriCure.com or follow us on Twitter @AtriCure.

We foster a culture of inclusion by embracing diverse experiences and individuals where everyone’s authentic self is welcome. We offer supporting programs and resources that provide enriching and equitable opportunities for each person to contribute professionally and personally.

POSITION SUMMARY:
The Manager, Sales Support will be responsible for the overall management of support activities for the AtriCure U.S. sales force. This entails working with all functional groups to support the sales process. Essential position duties include but are not limited to customer relations development, support of sales rep activities, direct management of sales support team, and creation and implementation of strategies that comply with AtriCure’s quality and regulatory requirements for succeeding in the US marketplace.

ESSENTIAL FUNCTIONS OF THE POSITION:

Manage/mentor the Sales Support team, emphasizing key aspects of support, including timeliness, accuracy, and relationship management
Responsible for all sales rep and territory support activities
Manage approval process for credits and returns
Generate metric reports and provide analysis for sales management
Facilitate successful implementation of new programs through the service and sales organizations by ensuring a well-defined, thorough and efficient sales process is in place for launch
Foster an environment of continuous improvement
Maintain working knowledge of the CRM platform
Collect and analyze data that contributes to efficiencies of the team
Demonstrate thoughtful and effective communication with consideration to the audience and inclusion of related departments
Consistently provide fully-executed processes with checkpoints built-in while taking into consideration the impact to other departments
Evaluate current sales support processes and identity areas of opportunities or improvement
Manage product constraints that could impact orders from shipping
Proactive leadership that demonstrates thorough completion of projects, team engagement, developing process improvements, and identifying process gaps
Focused participation in meetings, providing input and feedback to move business forward
Manage sales order processing in accordance with internal SOX and auditing requirements

ADDITIONAL ESSENTIAL FUNCTIONS OF THE POSITION:

Regular and predictable work performance
Ability to work under fast-paced conditions
Ability to make decisions and use good judgment
Ability to prioritize various duties and multitask as required
Ability to successfully work with others
Ability to be strategic vs. task list oriented
Additional duties as assigned

BASIC QUALIFICATIONS:

Bachelor’s degree required or demonstrated equivalent combination of education, training and experience
Demonstrated self-learning and builds relationships
5-10 years of experience in customer service
Proficiency in Microsoft Office Suite
Strong written/verbal communication skills
Ability to travel 10%

PREFERRED QUALIFICATIONS:

5 years previous managerial experience
Previous experience in the medical device field
Knowledge of AtriCure products

OTHER REQUIREMENTS:

Ability to regularly walk, sit, or stand as needed
Ability to occasionally bend and push/pull as needed
Ability to pass pre-employment drug screen and background check

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AtriCure has a variety of benefits available for US based employees and their families. Examples include Medical & Dental beginning day 1 of employment, 401K plus match, 20 days of paid Parental Leave, in addition to maternity leave, for new moms and dads, Volunteer Time off, Pet Insurance, and more. Corporate-based employees also have full access to our on-site fitness center and cafeteria. To see a complete list of our benefits, please visit our careers website: https://www.atricure.com/benefits AtriCure participates in the federal E-Verify program to confirm the identity of and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here https://www.e-verify.gov/ AtriCure is an Equal Employment Opportunity/Affirmative Action employer and provides Drug Free Workplaces. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national or ethnic origin, age, protected veteran status, status as an individual with disability, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law(s).