At CloudTrucks, we are looking to bring on a talented team of Driver Onboarding Representatives! This is an exciting opportunity to be the apart of our new Atlanta office!

As a Driver Onboarding Representative, you will play a pivotal role in introducing potential drivers to the power of the CloudTrucks’ platform and helping them start the process of getting onboard. You will ensure that drivers are prepared to hit the road fast by walking them through the driver application & background check processes - with the ultimate goal of getting them to sign on the dotted line.

The display of grit as you dial through your leads list & the ability to build rapport with drivers will be of the greatest importance as you pitch the value of CloudTrucks. You will be a fast-learner, detail-oriented, agile, and collaborative - all while working in a growing environment.

The Day-to-Day

Make 80 - 100 calls a day to drivers (warm leads) who have signed up and started an application for our Virtual Carrier product
Run an effective discovery call where you will learn about a drivers needs/wants, understand if they are a good fit for CloudTrucks, and help guide them through our driver application
Constantly communicate with drivers as they go through the driver application & background check processes - ensuring information is accurate & complete for Safety & Implementation teams
Meet and exceed daily, weekly & monthly KPIs - like dials, contracts signed, and ultimately getting the driver to sign onto CloudTrucks within 14 days
Document activity and communication information regarding drivers in Salesforce, our CRM

Requirements

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience or not have all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

Ability to juggle multiple priorities with ease - High attention to detail & superb organizational skills
You are a curious thinker! In a discovery call, you ask questions, dive deeper into pain points & connect those pain points to the CloudTrucks’ Value!
A clear and effective verbal & written communicator - you are confident when prospecting, communicating, presenting, and/or networking
You have experience with tools, like GSuite (Gmail, Gcal, GDocs, GSpreadsheet) or a CRM like Salesforce, Hubspot, etc.
Ability to work cross-functionally across teams
Familiarity dealing with ambiguity- in fact, you thrive in it & want to make processes even better!!
Prior experience working in a call center or support center

Location:

You will be required to be in-office Monday through Friday

About CloudTrucks

CloudTrucks is a virtual trucking carrier in the multi-billion dollar trucking space. Core to this industry are over 3.5M truck drivers. They move more than 70% of all goods transported around the U.S., yet operate in a highly fragmented industry with huge opportunities for products, services and automation. We strive to deliver solutions that help truck drivers operate with much greater efficiency, increase their revenue, and offload business complexity. We are looking for uniquely exceptional people to join us on our journey as we massively scale into an industry-defining business. Recently, we raised $115 million in a Series B round. Here is a letter from our CEO that describes what's next.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.