assigned group of customers. Day to day activities will include building relationships with facility managers and directors, responding to customer inquiries via phone and email, service proposal review and submission and correspondence with internal teams. You will also provide and demonstrate a high level of professionalism and accuracy to ensure the best experience for our customers. Pay Range: $65k-$75k

Responsibilities: Interact with customers to build relationships and trust, act as a customer advocate, and resolve all customer issues
Be the point of contact to an assigned group of accounts and facilitate the interaction between the facility managers and service teams
Monitor and maintain the service level agreements with our customers
Respond to customer and facility manager requests for information and work order updates
Perform customer outreach and follow-up with designated accounts
Utilize internal data to identify customer trends and potential growth opportunities
Actively run client progress reports and assist in identifying areas of improvement
Review, edit and transmit all proposals and follow up with approvals
Meet all required measurables

Requirements:

5 years customer service or account management
HVAC industry experience required
Solid working knowledge of Microsoft Office (Excel, Word, Outlook) and ability to learn new systems
Professional client interactions
Self-Starter with a positive attitude
Detail oriented and organized with solid time management skills
Punctual, efficient, and flexible
Ability to work in a fast-paced environment
Able to work from 8:00am - 5pm Monday- Friday

Today, 22 different companies make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

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Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disabilities, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR) and drug testing (including for marijuana) are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

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