THE COMPANY

Quench: Quench USA, Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 60,000+ customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology, Wellsys and Bluline. Quench is a Culligan Company.

Culligan: Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems, and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Values: Be Quenchy

\KWENCH – ee\; adjective

Going “above and beyond” for one’s customers, colleagues, and company.
Demonstrating positivity, dependability, honesty, and collaboration.
Balancing life and work and having fun doing it.

POSITION SUMMARY: We are seeking a key contributor to join our team as a full time Field Service Manager in our San Diego market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations, and the capability to provide assistance and guidance to Field Service Technicians (FST).

RESPONSIBILITIES:

Maintain and manage local inventory following Quench Inventory processes, including shipping/receiving, ordering, transfers, and cycle counts
Monitor and enforce scheduling policy to meet/ exceed customer requests, while optimizing tech utilization
Provide additional escalation support to ensure key account/customer issues are resolved expeditiously and effectively
Lead a team of Field Service Technicians and support them as needed (e.g., Payroll, Overtime and PTO approvals etc.)
Deliver at or above target performance on core field service-driven customer experience metrics specific to your assigned market(s).
Support corporate employee development initiatives as required
Serves as designated manager for all on-call responsibilities in the region
Depending on the territory, may be required to perform field service work

REQUIREMENTS:

Highschool diploma (required); Associate Degree (preferred)
2-5 years people management experience including strong interpersonal and leadership skills: skill sharing and training, organization, conflict management, manage relationships.
Excellent organizational, and time management skills, including multi-tasking and ability to prioritize and meet deadlines, follow up and attention to details. Adaptable to multiple requests, daily changes and still deliver on commitments.
Able to communicate effectively with management, peers, and colleagues cross-functionally.
Required to stand, walk and sit; use hands to finger, handle or feel objects or controls; reach below and above your head with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 50+ pounds.
Experience with the field service work associated with troubleshooting, installing, and repairing customer equipment (preferred)
OSHA 10-hour certified or be OSHA trained within 3-months of employment
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Proficient knowledge of smart devices (i.e. Smart phone, Tablet, laptop)
Knowledge of ServiceMax, Salesforce or other field service applications preferred.
A valid a current driver’s license in good standing
A clean work record and ability to pass a pre-employment drug screen
Travel requirement dependent on territory

At Quench, there are plenty of opportunities for people who:

Communicate; collaborate; share ideas, successes, and failures equally
Are dependable, committed, energetic and up-beat
Look to solve problems, go the extra mile, are team players

We call this “Quenchiness” -- it’s rewarded openly and tangibly. We work hard while having fun every chance we get.

Quench offers a competitive salary (65K - 70K) and benefits, performance bonuses, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.